Terms & Conditions

privacy: any information given to us will be used for the sole and express

purpose of fulfilling your order as requested. We NEVER sell our customer

information to ANYONE. Our online store uses only the best secure, encrypted

technology to process your orders safely and securely. Your confidentiality is as

important to US as it is to YOU.

 

Ordering: Online - Available 24 hours a day. Our shopping cart is secure and

easy to use!

 

Phone - Contact us(877)446-5427

All orders placed online after business hours will be processed the next day.

Orders placed on Saturday, Sunday or holidays will be processed the following

business day. All orders are generally shipped within 24-48 hours unless

otherwise specified. Large orders may require some additional lead time. Lead

time varies during our busy holiday season. Please place your holiday orders

early to ensure on-time delivery.

 

Refunds and Returns: You may return unopened gifts sold and fulfilled by

OLGA'S KITCHEN within 7 business days of delivery for a full refund. We'll

pay the return shipping costs only if the return is a result of our error (you

received an incorrect or defective item, etc.); otherwise your refund will be less

the cost of shipping. You will need to contact us to receive a authorization code.

All OLGA'S KITCHEN custom-ordered items and custom imprinted

items are made to your specific requirements and therefore cannot be

returned.

 

Payment: We accept MasterCard, Visa and Discover. Your credit card will be charged at the time your order is placed. Prices are subject to change without notice.

 

Shipping: Gifts shipped from our facility are shipped via standard mail.

Ground shipping charges are applicable and are determined using gift weight,

size, destination and arrival date. A physical address is required for all

shipments: we cannot ship to a P. 0. Box. Customers will be charged for

deliveries made to a wrong address due to incorrect address information being

provided to us.

 

Every effort will be made to ship your order within 24-48 hours, unless it is a

large order for which arrangements will be made on an order by order basis.

We take care in packaging our gifts for secure shipment. Each gift will be

packaged in its own box; stand-alone gift items shipping to the same address

will be packaged together as much as possible to eliminate additional shipping

charges. In the rare event that damage does occur during shipping, please

contact us within 24 hours of receipt so that we may take appropriate corrective

actions.