Terms & Conditions
privacy: any information given to us will be used for the sole and express
purpose of fulfilling your order as requested. We NEVER sell our customer
information to ANYONE. Our online store uses only the best secure, encrypted
technology to process your orders safely and securely. Your confidentiality is as
important to US as it is to YOU.
Ordering: Online - Available 24 hours a day. Our shopping cart is secure and
easy to use!
Phone - Contact us (877)446-5427.
All orders placed online after business hours will be processed the next day.
Orders placed on Saturday, Sunday or holidays will be processed the following
business day. All orders are generally shipped within 24-48 hours unless
otherwise specified. Large orders may require some additional lead time. Lead
time varies during our busy holiday season. Please place your holiday orders
early to ensure on-time delivery.
Refunds and Returns: You may return unopened gifts sold and fulfilled by
OLGA'S KITCHEN within 7 business days of delivery for a full refund. We'll
pay the return shipping costs only if the return is a result of our error (you
received an incorrect or defective item, etc.); otherwise your refund will be less
the cost of shipping. You will need to contact us to receive an authorization code.
All OLGA'S KITCHEN custom-ordered items and custom imprinted
items are made to your specific requirements and therefore cannot be
Payment: We accept MasterCard, Visa and Discover. Your credit card will be charged at the time your order is placed. Prices are subject to change without notice.
Shipping: Gifts shipped from our facility are shipped via UPS.
Ground shipping charges are applicable and are determined using gift weight,
size, destination and arrival date. A physical address is required for all
shipments: we cannot ship to a P. O. Box. Customers will be charged for
deliveries made to a wrong address due to incorrect address information being
provided to us.
Every effort will be made to ship your order within 24-48 hours, unless it is a
large order for which arrangements will be made on an order-by-order basis.
We take care in packaging our gifts for secure shipment. Each gift will be
packaged in its own box; stand-alone gift items shipping to the same address
will be packaged together as much as possible to eliminate additional shipping
charges. In the rare event that damage does occur during shipping, please
contact us within 24 hours of receipt so that we may take appropriate corrective
Local Delivery: Local deliveries are made in the Detroit area. The cities and
charges can be found under "shipping options" in the shopping cart. You will be
able to cancel your order after viewing the shipping options if you wish.
We will phone ahead for residential deliveries to ensure that someone will be
available to accept your gift. We NEVER leave gifts on a doorstep unattended!
If no one is available, we will leave a message asking them to return our call to
schedule a delivery time convenient with their schedule. We also do this so that
you will not be charged for multiple delivery attempts if the recipient is not
home. Customers will be charged for deliveries made to a wrong address due to
incorrect address information being provided to us. Corporate deliveries will be
made between 10:00 am-5:00 pm.
Out of Stock: We diligently try to maintain sufficient inventory levels to fulfill
all orders; however, occasionally one of our popular items may be temporarily
out of stock. In the event this occurs, we will contact you immediately for an
anticipated delivery date.
Allergies: It is the responsibility of the recipient to read individual food labels
for contents that may cause an allergic reaction. Many of our products are made
in facilities that process nuts, so please use appropriate precautions when
placing your order.